The Suffolk County Department of Fire Rescue and Emergency Services has contracted with Emergency Communications Network to license it CodeRED high-speed notification system. Suffolk will use this system to contact Suffolk Residents in the event of an actual or impending emergency.
What It Is
The CodeRED emergency notification system is an extremely high-speed telephone communication service that can deliver customized pre-recorded emergency messages directly to Suffolk County homes and business at the proven capacity of millions of calls per day. CodeRED also has high speed email and text messaging capability
The CodeRED system incorporates a mapping tool that will allow Suffolk Emergency Managers to send notifications to specific geographic areas by selecting them on a map. In addition with CodeRED we will be able to send notifications to predefined geographic areas such as villages, townships, or zip codes.
CodeRED has provided Suffolk County with a calling database that includes the residences and businesses within the county. To further enhance accuracy, Suffolk County has supplemented this database with the data from our 911 call system. In addition the Suffolk CodeRED system allows Suffolk residents to register two phone numbers and one email address to receive notifications. We urge all individuals and businesses to log onto the secure Suffolk County Community Notification Enrollment to add or update their contact information to ensure that they will be included when a message is sent. The data collected will only be used for emergency notification purposes.
Customer Service Center
Those without Internet access may call the Office of Emergency Management’s Customer Service Center at 631-852-4900, Monday through Friday between the hours of 9 a.m. and 5 p.m., to supply their information over the phone.
Review the capabilities of CodeRED:
The CodeRED dialing infrastructure is capable of placing far more telephone calls into an area than the typical city’s telephone infrastructure can accommodate. CodeRED advertises the capacity to deliver millions of calls per day or 1,000 calls per minute as this throughput can be realized for 98% of CodeRED client communities. CodeRED cites the following examples to illustrate their capabilities :
- Government agencies have relied on the system to make over 20 million emergency calls during recent hurricane seasons. 57 separate agencies used the system during Hurricane Wilma. Over 7.5 million calls over a two-week period were launched during hurricanes Charley, Frances and Ivan. The system has been used throughout the United States for hurricanes, flooding, wildfires, earthquakes, snowstorms and virtually every type of emergency situation.
Messages & Voice Mails
If a person does not answer the telephone, CodeRED will deliver the message in its entirety to voicemail and answering devices.
TTY / TDD Calling
The CodeRED message can be delivered in text format to hearing impaired individual’s TTY/TDD equipment.
Caller ID Last Number Call Back
Message recipients may dial the toll-free number displayed on their Caller ID to hear the last Code Red message delivered to that phone number.
The stability of the CodeRED infrastructure is built upon triple redundancy. The ECN family of companies owns, operates, and maintains its own equipment and dialers, which are located with our long-distance providers in multiple “hardened facilities” around the country. As a result, CodeRED operates independently of, and without regards to, any situation that may exist with the business facilities or structures.