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June 19, 2017
Contact: Supervisor’s office
(631) 283-6055 Connie Conway
Southampton Town Launches New Application For Citizen Engagement
Southampton Online Solutions (SOS)
The Town of Southampton launched a new mobile application on Monday, June 19th to help residents notify the Town of service needs such as street light outages or illegal dumping in the neighborhoods. The new application called Southampton Online Solutions, or SOS, is an online tool that provides the resources for citizens to submit service requests. It will allow town staff and officials to play a more integral role in public services, routing neighborhood concerns to the right person, with the right solution.
SOS can be used from any computer, tablet, or mobile device. It is a user-friendly interface that takes the user through a series of steps that helps them identify the problem with the correct department. Once the request is submitted, it is logged and made available to various town staff and officials for review through a specialized mapping application. This mapping application allows staff to easily track the progress on any case and run reports to verify that requests are being resolved in a timely manner.
The user will receive a case number upon submission and an automated email with each change of status if requester provides an email, for example: Your case # 25 has been received. Submitters have the option to remain anonymous if they please.
Each department will have a liaison that will review their specific cases and dispatch appropriate help to take care of the issue. It will be entered into a system that will be checked regularly by department heads. “No calls will go unanswered”, said Supervisor Jay Schneiderman. “We are using technology to better address community concerns,” said Supervisor Schneiderman.
“SOS will provide a conduit for the public to quickly and easily share concerns with the Town so that we can quickly and efficiently resolve issues”, said GIS Manager Ross Baldwin.