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Posted on: May 11, 2015

Town Launches New Police, Fire and EMS Computer-Aided Dispatch System

May 11, 2015

Town Launches New Police, Fire and EMS Computer-Aided Dispatch System

The Town of Southampton has launched a new state-of-the-art Computer Aided Dispatch (CAD) and information system, a major step in the Town’s multiyear program to improve its public safety infrastructure.  Effective Tuesday, April 28 at 10:00 a.m., all active E-911 emergency calls are being processed via the new system.

“This transition will greatly improve the efficiency of our public safety operations by instantly providing a suite of powerful tools to our police officers and other emergency personnel,” said Supervisor Anna Throne-Holst.
“The new CAD/Mobile system is a part of a long anticipated move toward technology that will modernize the tools available to our police force, allowing officers to maximize their efforts and abilities in the performance of their duties and to better serve the community,” said Southampton Town Police Chief Robert Pearce. “I am grateful to both our Public Safety Dispatchers and Police Officers who have demonstrated patience and perseverance in making this a successful transition,” he added.   

Implementation of the new CAD system has included the installation of new hardware and terminals in the Dispatch Center, as well as the installation of new units in all of the primary police vehicles.  Additionally, back office servers and redundant backup systems have been put into place for 24/7/365 reliability.  The total cost of implementation is approximately $350,000.

Key features of the new CAD system include:

  • True multi-jurisdiction dispatching; agencies can now receive a unique case number and computer aided dispatch (CAD) data-live.
  • Provides a true view of agency incident case loads from centralized command.
  • Provides real-time activity view of active incidents. Dispatchers, supervisors, and mobile users (the patrol officers) will see live incident activity including information on the location and know threats
  • Mobile users can view calls they are assigned including details, other unit activity and current statuses.  This information can be seen immediately by field supervisors to assess resource needs and assets required to respond as necessary.
  • Mobile users can easily access information needed for reporting, allowing officers to return to patrol and enforcement activities more quickly.
  • Supervisory personnel can easily review and approve reports from any mobile client computer.
  • Supervisors can review historical report records to assist in personnel evaluations.
  • Staff can easily fill public requests for records, eliminating the need to access paper files.
  • Periodic incident reporting is streamlined to provide incident activity that is more efficiently compiled for review and used for deployment of resources as indicated (compstat).
  • Data driven allocation of units due to call volume in a particular area.   
  • Combined with TRACs, the system will automatically upload ticket information to the court system reducing officer and clerical time and errors both in the PD and in the Justice court
  • Investigative personnel can gain almost immediate intelligence on locations
  • Live, up-to-the minute crime mapping and analytical data.
  • Electronic traffic ticket and accident report writing.  The program also allows the public to obtain accident reports via
  • Interface with fingerprint system allowing information to be uploaded to DCJS and other law enforcement agencies and become part of the electronic file used in the prosecution
  • Integrated alarm  billing and accounting functions are available and will be rolled out in the Fall of 2015
  • Electronic mobile parking ticket and field generating of summons will be rolled out in the Fall of 2015

The process of updating the Town Police Department’s CAD and information system has involved the evaluation of multiple vendors over a period of years.  Ultimately, the Town selected the vendor Archonix, the provider of public safety software made by Securus Technologies.

“The changeover has been a highly complex operation which required significant system customization, user training, and system installations.  The process has taken over one year to complete, and required carefully coordinated team work,” said Len Marchese, the Town Comptroller who also oversees the Town’s IT Department.   

“This has been a highly anticipated and long awaited important step in achieving greater efficiencies and information sharing capabilities within our Police Department, and I am very pleased we’re now rolling it out,” said Councilwoman Christine Scalera.

“This important step is part of the ongoing modernization of the SHTPD, which will result in a more professional and efficient police department. It will allow our officers to continue to serve our community, even more effectively,” said Councilwoman Bridget Fleming.

“This is a powerful and welcome technology upgrade for both our police officers and the community.  Streamlining the reporting process and providing real time information and data access will greatly improve efficiency and response times of the police and emergency services to the public,” said Councilman Brad Bender.  

“This new software will not only help to streamline the process it will also create a more efficient system when responding to our community,” said Councilman Stan Glinka.

“Several members of our police and information technology departments deserve high praise for the success of this highly challenging project. Those people are Randy York, Marty Knab, Chris Bramfeld, Paula Pobat, John Capone, Ross Baldwin of the Town’s  Information Technology unit, as well as Lt. Michael Zarro  and public safety dispatchers Linda Fabiano and Jamie Ditta of the Police department,” said Supervisor Throne-Holst.

The next step in the Town’s planned improvements to its public safety technology infrastructure is to upgrade the two-way radio communications systems.  Implementation is anticipated to begin in Fall 2015 and will take approximately two years to complete.


Jennifer Garvey
Deputy Chief of Staff
Office of the Supervisor
Town of Southampton
(631) 283-6055

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