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News & Information - Spotlight 2020

Posted on: August 26, 2020

PSEG Long Island Reimbursement to Customers for Food & Medicines Spoiled During TropicalStorm Isaias

PSEH-LI

PSEG Long Island Reimbursement to Customers for Food and Medicines Spoiled During Tropical Storm Isaias

PSEG Long Island will reimburse residential customers up to $250 for food spoilage and commercial customers up to $5,000 if their service was interrupted for 72 hours or more because of Tropical Storm Isaias. Food spoilage claims of $150 or less must include an itemized list. Food spoilage over $150 must include an itemized list and proof of loss (for example: cash register tapes, store or credit card receipts, canceled checks or photographs of spoiled items).

Separately, customers will be reimbursed for losses, of up to a maximum of $300, for prescription medications that spoiled due to lack of refrigeration. Customers must provide an itemized list of the medications and proof of loss (for example: pharmacy prescription label or pharmacy receipt identifying the medicine).

Commercial customers applying for reimbursement must supply an itemized list of spoiled food and proofs of loss (invoices, inventory lists, bank statements).

The reimbursement claims cannot be processed over the phone.

Please note reimbursement is limited to spoiled food and medicines ONLY.

Requests for reimbursement must be submitted on or before September 16, 2020.

To qualify for the reimbursement, the following conditions apply:

  • Must be a PSEG Long Island customer of record as of 8/4/2020
  • Outage must have lasted longer than 72 hours anytime during the time period of 8/4/2020 and 8/12/2020
  • Outage must have been caused by Tropical Storm Isaias
  • Medications must have been prescribed and in the name of the customer of record or member of household

How to File a Claim: If you lost power for more than 72 consecutive hours during Tropical Storm Isaias, please download and fill out a claim form below to cover spoiled food, medication or perishable commercial merchandise and email form and any proofs of loss to: PSEGLongIslandClaims@pseg.com.

For all other claims, please download the Property Damage Claim form and email the form along with any proofs of loss to PSEGLongIslandClaims@pseg.com.

The completed claim form and proofs of loss can be submitted via:

email: PSEGLongIslandClaims@pseg.com

Fax: 1-516-949-8461

Mail: PSEG Long Island LLC, Claims Department, 175 E. Old Country Road, Room 1-01, Hicksville, NY 11801”

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