What are the guidelines to follow when filing an appeal?

To appeal a false alarm charge, go to the Town website at www.southamptontownny.gov/alarmbilling to fill out an online form or print a form and mail to:

Town of Southampton
Attention: Alarm Billing
116 Hampton Road
Southampton, NY 11968

Please attach any supporting documentation. This must be completed within 30 days of the invoice date located at the top right corner of your invoice. 

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1. What is a false alarm invoice and why am I receiving it?
2. When does my false alarm count reset?
3. Can I pay an alarm invoice by credit card?
4. What are the guidelines to follow when filing an appeal?
5. My alarm system experienced a malfunction and was in need of a repair which is what caused the alarm dispatch. Does this qualify as an exemption of fines?
6. What is the time period when an invoice left unpaid will be placed on my tax bill?
7. If my burglar alarm goes off and I don’t answer my phone at the first call but call instantly back, can my alarm company call the police and cancel the call?
8. Should I have multiple phone numbers on file with my alarm company to contact in case my alarm goes off?
9. My housecleaner set off the alarm when she came to clean the house. Is that considered a false alarm?
10. Is there any other way to have someone check my property if I am not in the area?
11. I called my alarm company to service my alarm system, but it won’t be for a few weeks. Is that normal?
12. I don’t usually have many problems with my alarm system. How often should I have it checked?
13. We lost electricity and lost connection on the house phone. The cell service in my area is bad so I missed the call from the alarm company and they dispatched police. How do I call the alarm company.
14. Can my alarm company send in paperwork to appeal a false alarm invoice for me?
15. Who do I speak to if I have any other questions about false alarms?
16. Do I have to register my alarm system with the Town when I install it?
17. Are charities or Non-For-Profits excluded from paying any false alarm fines?
18. Can I view any invoices online or account history?
19. I am having work done to my home and the contractor set off the alarm in error.